Shipping Policy
At Zayoraa, we are committed to delivering your orders safely, efficiently, and on time. Please read our shipping policy carefully to understand how we process and deliver your purchases.
Shipping Locations
We currently ship across India through trusted logistics partners. At present, international shipping is not available. However, we are actively working towards expanding our delivery network in the future. For shipping-related assistance, customers can contact our support team.
Order Processing & Delivery
Processing Time
- Orders are usually processed within 1-2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
Delivery Estimates
- Metro Cities2-5 Business Days
- Tier 2 & 3 Cities3-7 Business Days
- Remote Areas5-10 Business Days
Please note that delivery timelines may vary during festivals, extreme weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
| Order Value | Shipping Fee | Details |
|---|---|---|
| Above ₹499 | FREE | Applicable on prepaid orders |
| Below ₹499 | ₹49 | Standard shipping charges |
| COD Orders | Variable | Additional handling charges may apply |
All applicable shipping charges will be displayed at checkout before payment confirmation.
Delivery Issues & Resolution
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, kindly share:
- Order ID
- Product images
- Packaging images
- Brief description of the issue
All applicable shipping charges will be displayed at checkout before payment confirmation.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeline, delays may occasionally occur due to circumstances beyond our control. In such cases, our team will assist you in tracking and resolving the shipment status.
Undelivered Packages
- One re-delivery attempt may be made by the courier partner.
- Orders that remain unclaimed or undelivered may be returned to our warehouse.
- Refunds, if applicable, will be processed after deducting shipping and handling charges.
Cash on Delivery (COD)
- Cash on Delivery may be available for selected pin codes.
- Zayoraa reserves the right to restrict COD services for certain locations, high-risk orders, or promotional campaigns.
Contact Our Shipping Team
Contact Information
Registered Address
B-2/104B, SAFDARJUNG ENCLAVE
New Delhi-110029
India
Customer Support Hours
Monday to Saturday
10:00 AM - 6:00 PM IST
Policy Updates
Zayoraa reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest information.